Frequently Asked Questions
Everything you need to know about your next journey with Ricardo Beverly Hills.
What is the standard shipping timeframe for orders?
Orders typically process within 1-2 business days. Standard ground shipping across the contiguous United States generally takes 3-7 business days depending on your location.
What is your return policy for luggage and travel accessories?
We offer a 30-day return policy on all unused items in their original packaging. Please ensure all hangtags are attached to receive a full refund to your original payment method.
How do I register my product for warranty coverage?
You can register your luggage on our website under the 'Warranty' section by providing your contact information, product style number, and a copy of your purchase receipt.
Does Ricardo Beverly Hills offer international shipping?
Currently, we ship directly to addresses within the United States. For international inquiries, please check our authorized global retail partners.
How do I set the integrated TSA-recognized combination lock?
To set your lock, move the lever to the 'set' position, rotate the dials to your desired three-digit code, and then return the lever to the original position. Detailed instructions are included inside every suitcase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.